I am SO frustrated! Having a $74,000 student loan debt hanging over your head sucks, but having the company that holds it over your head be completely inadequate and useless REALLY sucks. Especially when it's a company run by the U.S. government.
Direct Loans has been processing my income-based repayment paperwork for seven months. Meanwhile, they've been sending me bills each month that say I owe $800 each month. When I called them in March to check the status of my paperwork, they said to just send new income documentation. So I did. I kept checking back on my online account, and nothing changed, so I called them today (since my next $800 payment is due on Monday). Apparently, they never received my second set of paperwork.
They have records of my first set of paperwork. They can all see the paperwork. But those never got processed and never will be. They have no record of my second set of paperwork. So what can I do? I asked in frustration. I can send the paperwork again.
I can send my vulnerable, financial details (complete with social security number and date of birth), again. So that they can either a) say they never received it, or b) acknowledge that they've received it, but fail to process it even six months later.
Hm, yes, let me send it straight over.